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Following a consultation with all participating dioceses, this Service Agreement  sets out the responsibilities of both the provider and the users of a Safeguarding Hub.

Parishes that are using their Hub must accept the Service Agreement  before 1 December 2025.

Parishes that have not yet started must accept the Service Agreement  before they begin.

Why is a Service Agreement needed?

The Service Agreement  clarifies the responsibilities of both the provider (Clearly Simpler) and the users of a Safeguarding Hub.  In particular, it helps to ensure that any data processing complies with the UK's General Data Protection Regulation (GDPR).
 

The role of a Hub Owner

The PCC or Standing Committee must confirm the appointment of at least one Hub Owner.  They play the lead role in managing a Safeguarding Hub and granting access to others.  Read more

Once their appointed has been confirmed, a Hub Owner can accept the Service Agreement  on behalf of the PCC.
 

Accepting the Service Agreement

A Hub Owner can accept the Service Agreement on behalf of the PCC by opening their Hub and going to Hub Settings.

On 1 December, a reminder will be sent to any Hub Owners that have not yet accepted the Service Agreement.  Access to their Hub will be temporarily suspended, but it will be restored as soon as the Service Agreement  has been accepted.